I have been a renter using Premier for about 5 years. I have been a consultant for about 20 years. I have done a lot of work in Customer Service. There is a famous study that shows that a customer who complains, whose complaint is well handled makes a better customer than one who never complained in the first place. I never had a complaint before but now will always use Premier, confident that I will be well cared for even when things go wrong. I have only the best to say for all of your staff.