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- What is the difference between Weekly and Seasonal rentals?
Most of the properties in our area, whether a condominium or a single family home, are located in communities that are subject to the Rules and Regulations of the Condominium or Homeowner Associations. One of the rules is the minimum number of days a property may be rented for. The majority of the properties have a 30, 60 or 90-day minimum requirement and these are listed under our Seasonal Rental section. Those properties that allow a minimum of 3, 6, 7 or 14-day rental period are listed under our Weekly Rental section.
- What is the Condo/Homeowner Application and Fee for?
The Condominium and Homeowner Associations require an application to be completed by anyone who rents within their communities. Each Association has its own application and these can vary in required information. Some require Personal References, Letters of Reference, Background and Credit checks and even Personal Interviews. Application Fees vary from $50 – $100 with fees for the Background and Credit Checks. Premier Properties has no control over the form of the applications or the fees charged by the Associations. All rentals are subject to approval by the Associations before a guest can take occupancy.
- What other Fees may I have to pay along with the Rental Fee?
6% Florida Sales Tax, Tourist Tax – 4% in Collier County, 5% in Lee County – is payable on ALL rentals of less than 6 months. On Weekly Rentals: A Prepaid Cleaning Fee plus Taxes and Reservation Fee plus Taxes are required. On Seasonal Rentals: Reservation Fee plus Taxes and a Security Deposit are required. The following other fees may apply – Per Diem Utilities plus Taxes (for homes and very large condos), Amenities Transfer Fee (Golf, Tennis, Foundation, Resort – where any access to amenities is being transferred from the owner to the tenant/guest), and Pet Deposit if applicable.
- Do you offer Travel Insurance?
Yes, we offer OPTIONAL Travel Insurance coverage that you can purchase to protect your rental fee investment. It is provided by AIG Travel Guard and can be purchased anytime up until your last rental payment is due. It covers all Non-Refundable Fees (Rental Fee, Prepaid Cleaning Fee, Reservation Fee and all applicable taxes). Premiums are 7% of the total covered amount and the premiums are non-taxable. At the time of your reservation we will send you complete details of the coverage. You can also contact AIG at 1-888-409-7749 and reference Product # 008085.
- What is your Cancellation Policy?
For Seasonal Rentals:
Tenants are responsible for the Lease and all payments unless the property can be re-rented. If a replacement lease is secured for a lesser period and/or at a lower rate, the tenant will be responsible for any difference in the rental fee plus applicable taxes.
For Weekly Rentals:
Cancellations made up to 45 days prior to occupancy date will be refunded in full less the $250.00 initial reservation deposit. Cancellations made within 45 days and prior to 14 days before occupancy date will be refunded 50% less the $250.00 initial deposit. For cancellations within 14 days of occupancy, no refund will apply.
- What is your payment schedule?
For Seasonal Rentals:
An initial deposit must be made within 15 days of reservation date. The amount will vary according to the total amount of your rental fee. 50% of the balance is payable 90 days prior to arrival and the final balance due is payable 60 days prior to arrival.
- Where do I check-in and pick up keys?
When you make your reservation you will be sent a KEY PICK-UP LOCATION MAP and After Hours Lock-Box instructions. Your key pick-up will be at one of Premier Properties office locations nearest to where your rental property is located. Please ensure you bring your map with you.
- Who do I call if I have a maintenance issue, especially after hours?
Our Property Services division is on call 24 hours a day, 7 days a week and can be reached at 239-643-3333. They will respond as quickly as possible but please be aware that they have to engage the services of outside vendors and thus service calls will be arranged according to the various service companies’ schedules.
- Is Maid Service provided?
No. Our Property Services division will be happy to give you the names of some of the Cleaning companies we use and you can arrange extra cleaning, at your expense, directly with them.
- Is there anyone to help with my luggage?
No. As you are renting a privately owned property there are no valet services available. Some of the high-rise buildings do have luggage carts that you can utilize.
- What time is Check-In and Check-Out?
Check-In is at 3:00pm. Your Rental property may be occupied up to the day of your arrival and adequate time is needed to have the property cleaned and ready for your arrival. Check-Out is at 10:00am. There may be an arrival on the day you leave the property and again adequate time is needed to have the property cleaned ready for the next guest.
- When will I get my Security Deposit Refund?
We endeavor to return deposits on the 15th day after the end date of the lease. However, if there is to be any deductions for damages, excessive cleaning, carpet cleaning or missing items per Florida Statute Chapter 83.49, a Notice of Intent to make a Claim on the Security Deposit has to be sent within 30 days after lease end date and thus the deposit cannot be refunded until all deductions have been made any disputes resolved.
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